Just some of the
boards we fix.
3200 Boumatic Detachers
4600 Signature Series
EP Master Units
DairyKing / DairyMaster 2028
Pulsation Control Boards
there any special instructions for sending boards from overseas.
Yes! Three things …
1. Anything sent into
Australia must be scrupulously clean.
because we are overly sensitive to cow poo, but because we want to do
the right thing by our Australian agricultural industry, as I’m sure you would …
and also we don’t want to run foul of customs and
Neither of us want your gear quarantined
and sent off for three months .. to
who knows where .. to be cleaned by who knows who, at
$90/hr … or worse … seized and destroyed.
2. State clearly on your
invoice .. “Faulty! .. for Evaluation and Repair”
this is not done, Australian Customs will deem it as an import and
charge GST (at 10%) before they will allow it through to us.
you’ve put a high value on your gear, that can be a large imposition
for us to carry until our next taxation accounting (BAS statement).
3. Declare the value at
under AUD $1000
the value is stated above AUD $1000, each shipment has to go through
customs … and suddenly that takes an extra 7 – 10 days. On
contrary, if the value is under that amount, the consignment can come
eg. our last shipment from Canada took 4 days … instead of
12 days the previous time.
happens if you cant fix a board?
We will not charge if we cannot repair the board.
we will make every effort to find the fault and repair it ...
we dont make money if we dont fix them so it's in our best
If, on the rare ocassion a board is beyond repair,
we will contact you by email to let you know ... then if
you are happy to pay the return freight, we will ship it back with no
additional charge ... or if you dont want it we will
discard it, and charge nothing.
If I have a really urgent repair, can you
Most likely. Phone or email us with your request and we will make every
effort to help you out.
much warranty do you give each repair?
Six months ... we provide a 6 month, written warranty on
the board fails again within six months, contact us with all the
details, send it back, and (other than return shipping) we will repair
it at no charge.
Obviously you have some responsibility here as well, so if your dairy
is flooded out, or hit by lightning ...
you program our
settings into the boards before you send them back?
either the 3400 series or the 4600 series Boumatic boards, if you
provide us with the required settings, we will program them in before
we return your boards ... there's no extra charge.
How do we pay for repairs?
We accept Paypal, Visa or Mastercard via PayPal ... or you
can pay by 'Direct Bank Transfer'.
For PayPal or Direct Bank Transfer, we will provide the links when the
If you are picking up any boards, we still do accept cash. :)
normally goes wrong with the boards?
How technical do you want to get, and how much time do you have ???
A large number of problems are caused by moisture or dampness.
can set in anywhere there is a defect or scratch through the
waterproofing coating on the board. This often leads to component
failure in that part of the circuit. It's also a good reason to be
careful any time the boards are handled, as any damage may not show up
Some faults are caused by external factors, such as
a fault in the wiring to the boards ... from the power supply perhaps,
or wiring from the boards, to the valves or lamps etc. Ever seen any
rats in the dairy?
Other times, the cause may simply be an electronic component on the
board that fails, with no external influence at all.
is also the possibility of power glitches caused by the power supply to
the boards ... even lightning anywhere in the district can cause surges
and direct EM radiation which can damage electronics.
people poohoo this last bit of information, but I can tell you from my
35 years in this trade, that after virtually every thunderstorm that
goes through our district, we get some sort of equipment that has been
damaged as a result of lightning.
if I have some faulty equipment that isn't listed on this site?
are refurbishing such a variety of equipment, that it is difficult to
keep this site fully up to date with everything we have done.
you have any failed equipment, give us a call or email ... and ask. We
may already be repairing the item you require, and be able to help you
over the phone.
not, and the replacement cost of your equipment seems excessively high
... we would be very happy to give you an estimate to
stipulation would be that we would like as much information
about the device as possible ... and about the fault or
you have with it. ie
any installation or operater manuals ... and a detailed description of the
do you go on so much about needing details of the faults? (If
you are half reasonable technicians ... surely you can
work it out for yourselves?)
... I'm glad you asked! ... and yes ...
most times we can.
difficulty comes in when the item is not something we are familiar with
... and particularly when there is an intermittant fault.
we are looking for a specific fault ... it can be extremely
difficult to find the issue if we aren't aware of what the issue is
... common sense really ... and even more so if
it's not playing up at the time.
Look ... I've been
at this for 45 years ... and there's no substitute for
information. If there was I reckon someone would have worked it out by
any other questions?
free to phone or email us if you have any other questions ...
or if you have any suggestions for other information you'd like
to see on the site.